Get Help

Before You Call

If you live in Banks, Gaston, Durham, King City, North Plains or Clean Water Services' service area, contact Clean Water Services at 503.681.3600.

If you live in any of these cities, contact your city directly:

Not sure who provides services to your area in Washington County?

Get Help

Scan the sections below for contact information and tools.

For life-threatening flood emergencies, call 9-1-1.

  • For non-life-threatening flood emergencies (flooding of a home or building) contact:
    • Your city’s Public Works Department
    • Clean Water Services’ 24-hour emergency flood response at 503-681-3600
    • Washington County’s non-emergency number at 503-629-0111
  • For routine concerns (standing water, blocked storm drains) contact:
    • Your city’s Public Works Department
    • Clean Water Services at 503-547-8100

Storm drains - Storm drains flow directly to streams and creeks. Only rain goes down the drain. If you see someone dumping oil, paint, soap or other waste into a storm drain, report it to your city’s Public Works Department, or Clean Water Services at 503-681-5175.

Trash on public property - Report dumping to Metro.

Construction site erosion - Dirty water from soil erosion is a form of water pollution. Report construction pollution concerns to your city’s Public Works Department, or Clean Water Services at 503-681-5100.

If there is an immediate threat to human life or safety, call 9-1-1.

Homelessness is a problem in our community. There are many more unsheltered people in Washington County than there are beds in shelters, so unfortunately, people have to sleep outdoors. People often choose wooded areas because they are safer.

For encampments on public property, contact Annette Evans with Washington County. These local groups can help you communicate with people in encampments on private property:

Depending on the size and scope of your project, reviews and permits may be required to assess environmental, water and erosion impacts. Contact Clean Water Services for projects in urban Washington County.

For projects in any of the cities listed below, you will need to start the Environmental Review with CWS, then continue the process and obtain permits from your city.

Many projects need a grading, building, plumbing and/or Right-of-Way permit from Washington County or your city.

If you’re worried about trees or plants being cut down, call Clean Water Services at 503-681-5100. Depending on the impact, location and other factors of vegetation removal near water (a wetland, stream, or lake), permits may be required.

Before you begin:

If you live in Banks, Gaston, Durham, King City, North Plains or Clean Water Services’ service area, contact Clean Water Services at 503-681-5100 for more information. If you live in any of the cities listed below, contact the City directly.

Find out how and where to recycle or throw away hazardous waste and everyday items: